Last Updated: May 26, 2025
Welcome to Abu Dhabi Transport Card. These Terms of Service ("Terms") govern your use of our transport card services, website (transportcard.shop), and mobile application (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
The Card remains the property of Abu Dhabi Transport Card at all times. We reserve the right to revoke, repossess, or deactivate the Card at any time for violations of these Terms or for any other reason at our discretion.
The Card is intended for personal use by the registered cardholder. You may not transfer, lend, or sell your Card to another person. Each Card is linked to a single user account.
You must tap your Card on the designated reader when boarding public transport. Failure to do so may result in penalty fares or other enforcement action by transport authorities.
You are responsible for maintaining sufficient balance on your Card for your journeys. If your Card has insufficient funds, you may be denied transport or subject to penalty fares.
You may recharge your Card through our website, mobile application, or at authorized service centers. All recharges are subject to processing times, which may vary depending on the method used.
We accept various payment methods for recharging your Card. By providing a payment method, you represent that you are authorized to use the payment method and that the information you provide is accurate.
Refunds for unused Card balance may be requested at our service centers. Processing fees may apply. Refunds are subject to verification of your identity and Card ownership.
Cards have an expiration date printed on them. You may renew your Card before or after expiration. Any remaining balance on an expired Card may be transferred to a new Card, subject to verification.
You must report lost or stolen Cards immediately through our customer service channels. We may deactivate the Card to prevent unauthorized use. Replacement Cards may be issued for a fee, and the remaining balance may be transferred to the new Card, subject to verification.
To access certain features of our Service, you may need to register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must provide accurate, current, and complete information during the registration process and keep your account information updated.
The Service and its original content, features, and functionality are owned by Abu Dhabi Transport Card and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You agree not to engage in any of the following activities:
In no event shall Abu Dhabi Transport Card, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied.
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.
If you have any questions about these Terms, please contact us at:
Email: [email protected]
Phone: +971 2 555 7890
Address: Al Danah Tower, Corniche Road, Abu Dhabi, United Arab Emirates