Privacy Policy

Introduction

Abu Dhabi Transport Card ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transport card services, website (transportcard.shop), and mobile application (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase or recharge a transport card
• Contact our customer service
• Subscribe to our newsletters
• Participate in promotions or surveys

This information may include:

• Name, email address, phone number, and mailing address
• Payment information (processed securely through our payment processors)
• Government-issued identification (for verification purposes)
• Profile information (preferences, account settings)

Usage Information

We automatically collect certain information about your device and how you interact with our Service, including:

• IP address, browser type, operating system
• Pages viewed, time spent on pages, links clicked
• Transport card usage patterns (time, location, frequency)
• Device information (model, operating system, unique device identifiers)

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and support messages
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience and provide content and features relevant to your interests

Sharing Your Information

We may share your information with:

• Service providers who perform services on our behalf
• Payment processors to complete transactions
• Government authorities when required by law or to protect our rights
• Transport authorities for service integration and improvement

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Phone: +971 2 555 7890

Address: Al Danah Tower, Corniche Road, Abu Dhabi, United Arab Emirates